We help our clients in branding and marketing strategies by our expertise in CRM components like intelligence gathering, analysis and customer segmentation etc.
A customer-centric company measures customer value by differentiating people who buy several products regularly from those who purchases occasionally; treats customers according to the value of their purchase, customizing marketing to the customer-types; providing consistent service through the sales, marketing, or service departments. This strategy helps the company become a valuable supplier.
 

Business Benefits

• Effective CRM software enables sales reps, service reps, administrative staff, and often, accounting and executive personnel, to do their job better, faster, and with less wasted paper and time

• Prospects can be followed up quickly, and sales reps have instant access to the exact data needed for effective closing

• Marketing can be analyzed for workability and improved to create the highest return possible on the marketing dollar

• In service, customers can be handled rapidly, and the exact nature of a problem can be quickly located and handled

• The right CRM solution enables data to flow easily and quickly within an organization, and in most cases includes the entire organization

• The net result is higher sales, happier customers and a much improved bottom line

• The reduction in costs due to improved personnel productivity, better sales follow up, improved marketing and service, and an overall growth in general organizational efficiency

DVR Softek CRM Capabilities/Implementation Services

• *Strategy, design and deployment of Customer Relationship Management Solutions

• CRM and#8211; Opportunity management, Campaign Management, Internet Sales/Mobile Sales and Order Management, Customer Service and Operations, Customer Self-Service/Electronic Storefront, Billing and Payment processing

• Catalog and Content Management, Marketing campaigns

• Sales Force Automation

• CRM Analytics and Reporting

• System landscape and architecture design

• Project Leadership and Execution

• User training and change management

• Application support and KPI monitoring

Implementation Considerations:

• A methodology based on the tried and trusted principles of ASAP

• Phase process-oriented approach

• Includes various documentation, accelerators and templates