DVR Softek CRM Capabilities/Implementation Services

• *Strategy, design and deployment of Customer Relationship Management Solutions

• CRM and#8211; Opportunity management, Campaign Management, Internet Sales/Mobile Sales and Order Management, Customer Service and Operations, Customer Self-Service/Electronic Storefront, Billing and Payment processing

• Catalog and Content Management, Marketing campaigns

• Sales Force Automation

• CRM Analytics and Reporting

• System landscape and architecture design

• Project Leadership and Execution

• User training and change management

• Application support and KPI monitoring

Implementation Considerations:

• A methodology based on the tried and trusted principles of ASAP

• Phase process-oriented approach

• Includes various documentation, accelerators and templates